Refund Policy
Our patterns are digital products, delivered instantly as PDF files. Once a file has been delivered it can't be "returned", so all sales are final and we don't offer refunds, exchanges or cancellations for change of mind.
Please read each product page carefully before you buy — including the sizes, finished dimensions, skill level and materials list in Pattern details. If you're unsure whether a pattern is right for you, email us first and we'll gladly help.
When we will fix it or refund you
We want you to get exactly what you paid for. Contact us within 30 days of purchase if your pattern:
- is corrupted or won't download or open,
- is missing pages, pieces or sizes, or
- doesn't match what's described on its product page.
We'll make it right — by sending a corrected file or, if we can't resolve the problem, by issuing a refund for that pattern. If the issue affects one pattern inside a bundle, we'll fix or replace that pattern.
Approved refunds are returned to your original payment method. Depending on your bank, it can take a few business days to appear.
Before you reach out
Most download and printing problems are quick to fix:
- Open the PDF in a dedicated reader (such as the free Adobe Acrobat Reader), not a browser preview or phone file viewer.
- Print at "Actual size" or "100%" — not "Fit to page" — and measure the 1" test square.
- Download the file again from the link in your order email if it seems incomplete.
- Can't find the email? Check your spam, junk or "Promotions" folder.
How to contact us
Email help@sewinglovers.com with your order number and a short description of the problem (a screenshot helps). We typically reply within 2 business days.
This policy applies to digital sewing patterns purchased from Sewing Lovers. It does not affect any rights you may have under the consumer laws of your country.
